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Entrenched, outdated processes limit agility. GLB's process transformation solves that.

Customer Engagement Transformation Services.

From increasing customer acquisition rates to increasing sales, we focus on the total…

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Digital Transformation Services.

Whether you have an existing digital process or want to build one, We can design…

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Business Process Transformation Services.

We can make your company’s business processes work better and help you save costs.

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Where people and process come together.

As a process transformation company, GLB rethinks and rebuilds processes for the digital age by combining design-thinking insights and data-driven analytics. We complete 50 million transactions a month on a digital backbone that spans 10 countries around the world for more than 150 clients.

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THE GLB PROCESS

  • 1. Iterate Design

    We always start with people. Business is driven by human behavior. And we take a human-centered design approach to drive business results. Through observation, learning, and immersive research we are able to roadmap solutions that work for our clients and their customers.

  • 2. Validate Develop

    This is where we bring the design vision to life—uncovering and alleviating stumbling blocks that could interfere with successful implementation. Our 360-degree focus on customers and tech-agnostic approach allow us to develop flexible solutions that scale with business needs.

  • 3. Optimize Deliver

    Our global operation model and thousands of employees in 10 countries allow us to implement best practices and meet clients’ needs practically everywhere. From implementation to analysis, we go beyond solution launch to seek out continuous improvement for our clients—and ourselves.

LATEST UPDATES

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Nigéria : un projet textile de 2 milliards $, pour relancer le coton dans l’Etat d’Ogun

juillet 29, 2025

Au Nigéria, l’industrie textile est sur le déclin depuis plusieurs années. Alors que le gouvernement veut insuffler une nouvelle dynamique d...

Zone CFA : la production cotonnière a reculé de près de 12 % en 2024/2025

juillet 21, 2025

La zone CFA constitue le principal pôle de production cotonnière en Afrique. Après un rebond encourageant lors de la campagne 2023/2024, les...

INTERCOTON renforce le dispositif de traçabilité du coton

juillet 21, 2025

Une mission d’évaluation conduite par le comité de pilotage (CP) de l’Interprofession du coton (INTERCOTON) et ses partenaires s’est tenue l...

Le Mali veut consacrer près de 50 000 hectares supplémentaires au coton en 2025/2026

juillet 2, 2025

Deuxième producteur de coton ouest-africain, le Mali essaie de combler son retard sur le Bénin depuis plusieurs années. En dépit des défis q...