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Business Process Transformation

APROCOT Côte d'IvoireOur ServicesBusiness Process Transformation

Explore our Business Process Transformation services.

Read the Report

Breaking down complex business processes and redesigning them to bring more value than ever before.

We believe processes can cause significant transformations in companies and institutions. Issues such as cost reduction, time savings and customer experience become sources of these transformations, leading to a raise in the value of the business and its customers, focusing on increased efficiency and more profitable operations

  • Phase 1: Analyze ‘as is’ process

    We study existing processes and identify critical factors to be retained in the business flow. Our experts highlight deficiencies and operational shortcomings.
    We also identify process risks and build safeguards against them.

  • Phase 2: Design ‘to be’ process

    We formulate a ‘to be’ process, eliminating operational inefficiencies and planning for risk mitigation. Next, we re-design the organizational structure, defining and mapping the skills matrix. The feasibility of implementing the new process is discussed with stakeholders.

  • Phase 3: Implement and improve

    Detailed migration and implementation plans enable a smooth transition to the new phase. Appropriate education and training modules help your people own the change, while our team catalyses the processes and functions as your implementation partner.

Results you can measure.

$0m

Cost savings from a complete customer experience redesign for a global retailer

0%

Reduction in year-over-year contact minutes for a consumer manufacturer

0%

Improvement in customer satisfaction ratings for a large provider

RESOURCE CENTER

Case Studies

Ligue Sport Coton ligue-sport-coton-1

Ligue Sport Coton

Following an extended period of consulting to AIFS, working closely with the internal team and gaining a deep understand
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A Homeland Security Agency

Following an extended period of consulting to AIFS, working closely with the internal team and gaining a deep understand

White Papers

Une journée dédiée aux producteurs de coton et d’anacarde prévue du 17 au 18 janvier à Abidjan

Le monde du coton Une-journee-dediee-aux-producteurs-de-coton-et-danacarde-photo-ok

Une Journée nationale dédiée aux producteurs du coton et de ...

Des producteurs de coton lancent le projet Max dans la région du Béré

Le monde du coton BR

Le président de l’Union des coopératives modernes de Côte d’...

Projet RESCO: plusieurs variétés de semences relancent la production cotonnière en Côte d’Ivoire

décembre 30, 2024

Plusieurs variétés de semences ont permis de relancer la production cotonnière en Côte d’Ivoire, après deux campagnes médiocres en raison d’attaques d...

Projet RESCO : Plusieurs organisations professionnelles agricoles du bassin cotonnier visitées par des missions d’État

décembre 4, 2024

Plusieurs organisations professionnelles agricoles du bassin cotonnier, à savoir Boundiali, Mankono, Ferké, Katiola, M’Bengue, Ouangolo et Korhogo, on...

Testimonials

I like working at GLB because I get to sell the best software in the industry and I work with best / brightest / most fun team of people I’ve ever worked with.

Adam Epstein

Adam Epstein

CEO / Director - American National University

We selected GLB because they understand operating requirements in the healthcare sector. They bring a winning combination of experience and commitment to excellence.

Mrs. Sherena

Mrs. Sherena

Corporate communications Executive

We has been working with GLB for 12 months and in that time they have demonstrated an unwavering desire and capability to deliver.

Mike Guardalabene

Mike Guardalabene

Group CEO - Celebi Aviation Holding

Our Approach

  • 1. Iterate Design

    We always start with people. Business is driven by human behavior. And we take a human-centered design approach to drive business results. Through observation, learning, and immersive research we are able to roadmap solutions that work for our clients and their customers.

  • 2. Validate Develop

    This is where we bring the design vision to life—uncovering and alleviating stumbling blocks that could interfere with successful implementation. Our 360-degree focus on customers and tech-agnostic approach allow us to develop flexible solutions that scale with business needs.

  • 3. Optimize Deliver

    Our global operation model and thousands of employees in 10 countries allow us to implement best practices and meet clients’ needs practically everywhere. From implementation to analysis, we go beyond solution launch to seek out continuous improvement for our clients—and ourselves.