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Software & Hi-Tech

Technology is only as good as the experience it enables.

Deliver exceptional end-to-end customer experiences while increasing the value of your products and services with process transformation from GLB. From leveraging analytic insights and unlocking operational improvements to solving complex service and support issues, we help leaders in technology drive adoption, increase loyalty, and deliver new sources of revenue.

We Serve

Online Companies

Solutions that help e-businesses develop, commercialize, monetize and evolve their digital operations.

Software Vendors

We specialize in designing, building, testing, refining and maintaining applications. We can also help you transition to the…

High-Tech Manufacturers

We help high-tech manufacturers take on complex, transformational business process and product engineering initiatives.

Solutions

Application Services

A full range of services from application, testing and maintenance through deployment, upgrades and consulting.

Our Thinking

Les résultats de l’étude de faisabilité des AGR pour les femmes des producteurs de coton validés par les acteurs de la filière

Aprocot'actu Photo-Atelier-RESCO-2-768x396

Les résultats de l’étude de faisabilité des activités génératrices de revenus (AGR) pour les femmes ...

Le CNRA recommande le respect en matière de d’importation de matériel végétal pour redynamiser la filière cotonnière en Côte d’Ivoire

Le monde du coton Des-partenaires-a-latelier-bilan-organise-par-le-CNRA-a-Yamoussoukro

Le Centre national de recherche agronomique (CNRA) recommande le respect de la législation en matièr...

Results

Resolving Growing User Support Demands

For a global software provider, we supplied the people and skills to handle lower-priority application support requests among its roughly 7,000 end users around the world. Our client accomplished this by establishing an SLA guaranteed to resolve 90% of support issues within seven days, thanks to planning and reporting tool that helps IT service managers cross-train team members and generate reports.