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Software & Hi-Tech

Technology is only as good as the experience it enables.

Deliver exceptional end-to-end customer experiences while increasing the value of your products and services with process transformation from GLB. From leveraging analytic insights and unlocking operational improvements to solving complex service and support issues, we help leaders in technology drive adoption, increase loyalty, and deliver new sources of revenue.

We Serve

Online Companies

Solutions that help e-businesses develop, commercialize, monetize and evolve their digital operations.

Software Vendors

We specialize in designing, building, testing, refining and maintaining applications. We can also help you transition to the…

High-Tech Manufacturers

We help high-tech manufacturers take on complex, transformational business process and product engineering initiatives.

Solutions

Application Services

A full range of services from application, testing and maintenance through deployment, upgrades and consulting.

Our Thinking

Le Mali veut consacrer près de 50 000 hectares supplémentaires au coton en 2025/2026

Le monde du coton 3006-129644-le-mali-veut-consacrer-pres-de-50-000-hectares-supplementaires-au-coton-en-20252026_M

Deuxième producteur de coton ouest-africain, le Mali essaie de combler son retard sur le Bénin depui...

Filière coton : le secrétaire général de préfecture de Ferkessédougou plaide pour la pérennisation d’un projet 

Le monde du coton solidaridad

Le secrétaire général de la préfecture de Ferkessédougou, Émile Koffi, a salué jeudi 26 juin 2025, l...

Results

Resolving Growing User Support Demands

For a global software provider, we supplied the people and skills to handle lower-priority application support requests among its roughly 7,000 end users around the world. Our client accomplished this by establishing an SLA guaranteed to resolve 90% of support issues within seven days, thanks to planning and reporting tool that helps IT service managers cross-train team members and generate reports.